ECOMMERCE & DIGITAL DESIGN
210%Online revenue growth
at Printphics.
A storefront and eCommerce strategy refresh I worked on brought together design, website development, and online sales.
PAUL ISKANDER.OPERATIONS & SOURCING.
Packaging & materialsSupplier relationshipsA background in designFROM QUOTE TO DELIVERY
Working with people,
materials, and the details
that keep things moving.
Materials, print, and the details in between.
professional background.
PACKAGING SOURCING SALES OPERATIONS
01 / PROFESSIONAL PROFILEPEOPLE · PRODUCTS · PROCESSES
A PRACTICAL
PERSPECTIVE.
My background spans customer service, procurement, product development, and sales operations in the packaging industry.
At SupremeX, I lead teams across estimating, customer service, sourcing, and scheduling, working with colleagues and suppliers to support the quote-to-delivery process. Earlier experience in graphic design and eCommerce still informs how I approach products, communication, and problem-solving.
A FEW POINTS OF CONTEXTEXPERIENCE OVER TIME
Career highlights
Online revenue growth
SUPREMEX INC. · 2016–PRESENT
5ROLES.
ACROSS THE
BUSINESS.
ACROSS THE
BUSINESS.
Customer service↗Marketing↗Buying↗Product development↗Sales operations
Since joining SupremeX in 2016, I’ve worked in customer service, marketing, buying, product development, and sales operations.
02 / PROFESSIONAL EXPERIENCEDOWNLOAD RÉSUMÉ (PDF)
WORK
EXPERIENCE.
A closer look at the roles I’ve held and the work involved. Select a role to explore.
01JAN 2023 — PRESENT CURRENTSupremeX Inc.Sales Operations Manager
- Lead estimating, customer service, sourcing, and production scheduling across the quote-to-delivery cycle.
- Guide complex estimating and pricing, validate manufacturing feasibility, and maintain pricing models to protect margins.
- Direct material sourcing and structural-design review, negotiate supplier pricing, and secure on-time supply.
- Partner with the VP & GM on performance, growth, and resource planning.
02MAY 2021 — JAN 2023SupremeX Inc.Procurement & Product Development Manager
- Led sourcing and product development across existing and new packaging segments.
- Built supplier relationships and evaluated projects for value and quality.
- Coordinated development between internal teams and suppliers, including press approvals.
03JAN 2018 — MAY 2021SupremeX Inc.eCommerce Packaging Buyer
- Sourced new vendors and negotiated pricing across product segments.
- Identified cost-saving and alternative-sourcing opportunities.
- Supported sales and customer service with technical expertise and key customer meetings.
04AUG 2017 — JAN 2018SupremeX Inc.Marketing & Products Specialist
- Planned and executed marketing initiatives across responsive email and print.
- Supported multinational accounts and cross-selling across divisions.
05MAY 2016 — AUG 2017SupremeX Inc.Technical Customer Service Representative
- Supported customers across phone, email, and chat.
- Coordinated production priorities and schedules across departments and vendors.
062014 — 2015Printphics Inc.eCommerce Manager / Webmaster & Graphic Designer
Initiated a full storefront and strategy refresh that grew online revenue 210%.
072010 — 2014Paul DesignsFreelance Designer
Designed and built websites, graphics, and brand identities for a diverse client base.
03 / EDUCATION & CONTINUED LEARNINGLEADERSHIP · NEGOTIATION · TECHNICAL DEVELOPMENT
EDUCATION &
DEVELOPMENT.
B.Tech↗
Graphic Communications Management
Bachelor of Technology
Ryerson University
EXECUTIVE EDUCATION
Transforming Customer Experiences
Explores service design, customer journeys, sustainable pricing, and employee engagement, with a focus on aligning operations around a consistent customer experience.
Course details (opens in a new tab)Certificate of Specialization in Leadership and Management
Specialization coursework
Leadership, Ethics, and Corporate Accountability
Examines leadership decisions through economic, legal, and ethical perspectives, including responsibilities to customers, employees, investors, and society.
Course details (opens in a new tab)Management Essentials
Introduces a process-based approach to management, covering decision-making, implementation, organizational learning, and the coordination of change.
Course details (opens in a new tab)Negotiation Mastery
Covers negotiation preparation, alternatives and walkaway points, value creation, bargaining dynamics, and the relationships involved in reaching an agreement.
Course details (opens in a new tab)
Leadership in the 21st Century
Explores employee engagement, individual work styles, creativity, purpose-led leadership, and the development of productive organizational cultures.
Course details (opens in a new tab)Professional
certifications.
SPECIALIZED CERTIFICATIONS / 05
The Psychology of Negotiation: How to Find Elegant Trades — view credential in a new tab
Examines how to uncover interests, structure mutually useful trades, manage concessions, and find additional value in complex negotiations.
Course details (opens in a new tab)
Behavioral Finance — view credential in a new tab
Introduces the mental shortcuts and biases that influence financial decisions, including loss aversion, probability judgments, and errors in assessing risk.
Course details (opens in a new tab)
Corrugated Containers — view credential in a new tab
Covers corrugated board manufacturing, container styles, structural design, performance testing, converting, and the practical demands of storage and distribution.
Course details (opens in a new tab)Paperboard Cartons — view credential in a new tab
Follows paperboard packaging from raw materials to finished cartons, including board grades, structural design, printing, testing, supplier qualification, and production.
Course details (opens in a new tab)Pressure Sensitive Labels 101 — view credential in a new tab
Covers label construction, face stocks, adhesives, liners, coating, converting, application, and performance testing, based on content developed with UPM Raflatac.
Course details (opens in a new tab)04 / AREAS OF EXPERIENCETHE WORK & THE TOOLS
WHAT I
WORK WITH.
Technical &
manufacturing.
Materials sourcing · Structural-design review · Manufacturing feasibility · Estimating · Packaging development
Sourcing &
supply chain.
Supplier evaluation · Vendor negotiation · Alternative sourcing · Material availability · Production scheduling
Commercial &
operational.
Pricing strategy · Quote-to-delivery coordination · Cross-functional leadership · Customer experience · Process improvement
Creative &
digital.
Graphic design · Adobe Creative Suite · Illustrator · Photoshop · Microsoft Dynamics · Excel · HTML & CSS